Privacy Policy

Last updated: March 9, 2026

1. Introduction

InnovateHub ("we," "our," or "us"), located at 1021 E Lincolnway, #8770, Cheyenne, WY 82001, US, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other contact details you provide through our contact form or direct communication.
• Payment Information: Billing address and payment details processed securely through our third-party payment processor, Stripe. We do not store your full credit card information on our servers.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our consultancy services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Monitor and analyze usage trends to improve our website
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (e.g., payment processing, hosting)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of the data we hold about you
• Lodge a complaint with a data protection authority

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

InnovateHub
1021 E Lincolnway, #8770
Cheyenne, WY 82001, US
Email: contact@innovatehub.radialcoach.com

Terms of Service

Last updated: March 9, 2026

1. Acceptance of Terms

By accessing or using the services provided by InnovateHub ("Company," "we," "our"), located at 1021 E Lincolnway, #8770, Cheyenne, WY 82001, US, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

InnovateHub provides software consultancy services including but not limited to custom software development, AI and machine learning solutions, cloud architecture, data engineering, and technical consulting. The specific scope of services will be defined in individual project agreements.

3. Client Obligations

• Provide accurate and complete information necessary for project execution
• Make timely payments as outlined in the project agreement
• Provide feedback and approvals within agreed-upon timeframes
• Ensure that any materials provided to us do not infringe on third-party rights

4. Payment Terms

Payment terms are specified in individual project agreements. Unless otherwise stated:

• Payments are processed securely through Stripe
• Invoices are due within 30 days of issuance
• Late payments may incur additional fees as specified in the project agreement
• All fees are in US Dollars unless otherwise specified

5. Intellectual Property

Unless otherwise agreed in writing:

• Upon full payment, clients receive ownership of custom-developed deliverables
• InnovateHub retains ownership of pre-existing tools, frameworks, and methodologies
• InnovateHub may use general knowledge and techniques gained during projects

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the business relationship.

7. Limitation of Liability

To the maximum extent permitted by law, InnovateHub's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question. We are not liable for indirect, incidental, special, or consequential damages.

8. Termination

Either party may terminate an engagement with 30 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Us

For questions about these Terms, contact us at:

InnovateHub
1021 E Lincolnway, #8770
Cheyenne, WY 82001, US
Email: contact@innovatehub.radialcoach.com

Refund Policy

Last updated: March 9, 2026

1. Overview

At InnovateHub, we are committed to delivering high-quality software consultancy services. This Refund Policy outlines the conditions under which refunds may be issued.

2. Consultancy Services

Due to the nature of consultancy and custom software development services:

• Refunds for completed work are generally not available, as services are customized and cannot be resold
• If we fail to deliver agreed-upon milestones, a partial refund may be issued proportional to the undelivered work
• Refund requests must be submitted in writing within 14 days of the disputed milestone delivery date

3. Project Cancellation

If a project is cancelled before completion:

• Work completed up to the cancellation date is non-refundable
• Unused portions of prepaid fees may be refunded at our discretion, minus any costs incurred
• Cancellation must be communicated in writing with at least 30 days notice

4. Deposit Refunds

• Project deposits are refundable if cancellation occurs before work begins
• Once work has commenced, deposits are applied toward completed work and are non-refundable

5. How to Request a Refund

To request a refund, please contact us at:

• Email: contact@innovatehub.radialcoach.com
• Include your project name, invoice number, and reason for the refund request
• We will review your request and respond within 10 business days

6. Refund Processing

Approved refunds will be processed within 10-15 business days and returned to the original payment method. Refunds are processed through Stripe, our payment processor.

7. Disputes

If you are unsatisfied with our resolution, we encourage you to contact us directly before initiating a payment dispute. We are committed to resolving issues fairly and promptly.

8. Contact Us

For refund inquiries, contact us at:

InnovateHub
1021 E Lincolnway, #8770
Cheyenne, WY 82001, US
Email: contact@innovatehub.radialcoach.com